Straight answers about working together.
Pricing, scope, acceptance, ownership, Care, and what happens after the Kickstart—explained in plain English.
- $2,500 Kickstart
- Custom builds starting at $7,500
- Optional Care starting at $400/month
- Written acceptance criteria
- Training and a clean handoff
- No mandatory monthly contract
A senior technical team for a defined result
Start with the $2,500 Kickstart or discuss a focused custom build. Before implementation begins, you approve a written scope, fixed price, and acceptance criteria. Your team is trained to operate the delivered system, and monthly Care remains optional.
From operation to handoff
The 10-business-day timeline applies to the Kickstart. Custom implementations are scheduled according to their approved scope.
01
01
Understand the operation
Talk with the people who run the workflow and identify where time, money, or reliability is being lost.
02
02
Prioritize the opportunities
Rank potential work by expected impact, confidence, effort, dependencies, and operational risk.
03
03
Agree on the result
Define the scope, fixed price, and written acceptance criteria before implementation begins.
04
04
Build and launch
Implement, test, document, train the team, and put the system into production.
05
05
Hand over control
Your team can operate the system without an ongoing Miller & Miller contract. Another project and Care remain optional.
Scope, pricing, Care, and ownership
What is the Kickstart?
The Kickstart is a $2,500 fixed engagement completed in 10 business days after kickoff and receipt of all required access. We interview the people who operate the workflow, rank the top five opportunities by impact, confidence, effort, and operational risk, deliver plain-English findings and an implementation order, build one tightly scoped proof using systems and access already available to your team, and provide training and handoff. The starting proof scope involves no more than two existing systems and excludes major data cleanup, broad migrations, storefront redesigns, complex authentication, and multi-workflow internal platforms. We select and agree on it during kickoff.
What happens after the Kickstart?
You can stop, operate the proof build, or approve a separately scoped custom implementation. The Kickstart stands on its own: you keep the findings, roadmap, proof build, and training whether or not we continue. If a qualifying custom implementation of $15,000 or more is scoped within 60 days of Kickstart delivery, we apply the full $2,500 Kickstart fee to it.
How much does a custom build cost?
Focused custom implementations start at $7,500. The exact price depends on the workflow, systems, data, risk, and acceptance criteria. You approve one fixed price before implementation begins. Larger systems work is divided into separately approved phases.
Why don’t you publish a full project rate card?
A dashboard with clean data and a multi-system operational platform are not the same project. Publishing one broad range would either mislead smaller clients or anchor larger work artificially low. We publish the starting point, then price the actual scope.
Do I need Optional Care?
No. Your team is trained to operate the delivered system, and Care is never required. It is intended for business-critical systems where the team wants active monitoring, platform-change reviews, and faster incident triage.
What does Optional Care include?
Care starts at $400 per month for one defined, low-complexity production system. It includes automated health checks and relevant failure alerts, initial incident diagnosis, acknowledgement by the end of the next business day, quarterly review of relevant dependencies and platform changes, up to one hour of minor corrective maintenance per calendar quarter, and priority scheduling for separately scoped repair or enhancement work. The maintenance allowance does not roll over. Response means acknowledgement and initial triage, not guaranteed resolution within one business day. New features, workflows, integrations, data cleanup, client-requested logic changes, third-party changes, major API migrations, vendor outages, and after-hours coverage are separately scoped or excluded. Care can be cancelled at any time. If coverage lapses, a paid system-health review may be required before it resumes, and problems that began while uncovered are separately scoped.
Who owns what you build?
You own your data, configurations, and client-specific deliverables. Your team can operate, modify, or move the delivered system without an ongoing Miller & Miller contract. Miller & Miller retains its pre-existing tools, reusable components, frameworks, general-purpose infrastructure, and generalized know-how. You receive the rights needed to use the complete delivered system.
What if the build does not meet the agreed scope?
Before implementation begins, we agree on written acceptance criteria in plain English. During the acceptance period, anything that misses those criteria is corrected at our expense. If we cannot meet the agreed criteria, the final project payment is not due. After acceptance, a 30-day defect-remediation period covers defects in the accepted scope. New requirements, client-data issues, and third-party platform changes are handled separately.
Do you only work with Shopify?
We specialize in growing ecommerce brands and work deeply with Shopify, but the systems around a Shopify store often include email, support, inventory, fulfillment, analytics, advertising, and internal databases. We scope the complete operational workflow, not just the storefront.
Do you use client data to train AI models?
No. Your store and customer data are used only to build and run the systems you approve. They are not used to train public or shared AI models.
Have a project in mind?
We will help you decide whether the Kickstart, a focused custom build, or no project at all is the right next step.
A short call to understand the workflow, systems, available data, and the result that would make a project worthwhile.
- $2,500 Kickstart with a tightly scoped proof build
- A real reply within one business day
- Clear technical ownership